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PRNewswire - May 26, 2006
Email Discount Network Supporting Higher Standards for Internet Marketing
Henderson, NV.,
Email Discount Network™, a
leading enhanced services company offering email services and Internet
shopping opportunities, is reaching out to consumers to help educate them
about certain Internet shopping myths. By discussing the company´s own best
practices and high satisfaction rate, Email Discount Network™ (EDN), hopes
to raise the bar across the industry.
"Shopping online should be safe and convenient," Itai Kathein,
President of Email Discount Network™, said. "However, there are some
companies that don`t make customer service a priority. By setting higher
standards, we hope to improve shoppers` experiences nationwide. Recently,
Attorneys General have targeted questionable customer issues. We are
cooperating fully to address concerns and those officials have thanked us
for our cooperation. We already rank very high in national customer
satisfaction. We are happy to work with any customer who needs help
understanding their rights and our services."
Mr. Kathein advises consumers to look at certain practices when signing
up with an online shopping service. These include: |
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Pre-registration disclosures - How clearly are set-up fees, monthly
recurring charges, customer service numbers, and billing practices
presented? EDN prominently displays material terms and other
information to ensure that consumers understand the terms and
conditions before agreeing to register for its services.
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Access to customer service - How easy is it to find a customer service
number? EDN prominently displays its 800 number for customer service on
its website and in all of its marketing materials. The customer service
lines are answered by dedicated agents 24 hours a day, seven days a
week, 365 days a year.
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Customer service audit performance - Most local phone companies (also
called local exchange carriers or LECs), audit the customer service
provided by companies like EDN who bill clients through local phone
bills. EDN has passed each and every audit from both LECs and billing
aggregators, the companies that submit the charges to the LECs.
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Speed of refunds - Large companies that handle thousands of customers
will certainly have an occasional customer concern. It is important to
know how such issues get resolved. In the event that there is a billing
error, EDN has a strong history of providing refunds in a timely matter
once its customer service team has been alerted.
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Level of complaints - If a high number of complaints have been logged
against a particular company, consumers should be wary. EDN has
maintained an extremely low customer complaint level due in large part
to the quality of the product, the clarity of its initial disclosures and the professional manner employed by its customer service personnel.
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Marketing channels - Look for companies that use the same widely
accepted online marketing channels as industry leaders, such as banner
ads, email, and co-registration advertising. EDN employs these secure
marketing channels, and does not use pop-up ads.
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"We urge other companies to follow our lead," Mr. Kathein continued.
"Following a system of best practices makes the online shopping experience
better for everyone."
About Email Discount Network™
Email Discount Network™ (EDN) is an enhanced services company offering
email services and Internet shopping opportunities to its customer base.
The monthly enhanced services offered by EDN do not require a long-term
contract, and are billed directly to its customers` local telephone bill.
For more information about Email Discount Network™, visit
http://www.emaildiscountnetwork.com.
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